Terms & Conditions

72-Hour Delivery

We are committed to getting your workspace set up as quickly as possible. These Terms and Conditions specifically outline the operational guidelines and limitations of our 72-Hour Delivery guarantee. By placing an order with us, you agree to the terms set forth below.

1. The 72-Hour Delivery Guarantee

We offer a 72-hour delivery window on select purchases. Please note that this guarantee is strictly conditional and only applies when all of the following criteria are met:

  • Quickship Items Only: The 72-hour delivery claim applies exclusively to products clearly marked as "Quickship" at the time of purchase. Standard catalog items, custom builds, backordered products, and made-to-order items are explicitly excluded from this timeframe.

  • Subject to Stock Levels: Fast delivery relies on items being readily available in our warehouse. The guarantee is subject to current, accurate stock levels at the time your order is processed. In the rare event of an inventory discrepancy where a Quickship item is temporarily out of stock, the 72-hour window will not apply, and our team will contact you with an updated timeline.

  • Distance from Richmond, SA 5033: All orders are dispatched from our warehouse located in Richmond, South Australia (5033). The 72-hour delivery timeframe is only valid for delivery addresses within our designated expedited delivery radius from this location. Deliveries to regional areas, remote locations, or interstate addresses outside of our core express zones will require additional transit time and do not qualify for the 72-hour guarantee.

2. Order Processing and Timeframes

To ensure clear expectations regarding the 72-hour window, the clock begins under the following conditions:

  • Start Time: The 72-hour timeframe commences once your order is fully processed, payment is verified, and you receive an order confirmation email.

  • Business Days: Our 72-hour window operates on standard business days (Monday – Friday), excluding weekends and South Australian public holidays. Orders placed outside of standard business hours will be processed the following business day, at which point the 72-hour period will begin.

  • Mixed Carts: If your order contains a mix of "Quickship" items and standard items, the entire order will default to the standard delivery timeframe unless you request split shipping (which may incur additional fees).

3. Exclusions and Unforeseen Delays

While we strive to meet our 72-hour commitment on every eligible order, The Desk and Chair Co. cannot be held liable for delivery delays caused by factors outside of our reasonable control. These include, but are not limited to:

  • Severe weather events or natural disasters.

  • Traffic incidents, road closures, or localized delivery restrictions.

  • Third-party courier or freight network delays.

  • Inaccurate or incomplete delivery information provided at checkout.

4. Remedies

If your eligible Quickship order (within the correct radius and confirmed in stock) fails to arrive within the 72-hour window due to an error on our end, please contact our support team. While we do not offer full refunds for minor freight delays, we will work with you to make the situation right.

Contact Us If you have questions about whether your specific address qualifies for 72-hour delivery from our warehouse, please contact us before placing your order.